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ChatBotChatApp Privacy Policy

Last Updated: April 10, 2025

Effective Date: April 10, 2025

1. Introduction

Welcome to ChatBotChatApp.com (hereinafter referred to as "we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you utilize our services, including our website (chatbotchatapp.com) and the chatbot services provided through it (collectively, the "Services").

By accessing or using our Services, you signify your understanding of and agreement to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information to provide and improve our Services. This information includes:

2.1 Personal Information

  • Account Information: When you register for an account, we may collect information such as your name, email address, and password.
  • Usage Information: We gather data about your interactions with our Services. This includes the features you use, the conversations you have with our chatbots (the content of your inputs and the chatbot's responses may be logged for service improvement and safety), actions you take, device information (type, OS, browser), IP address, and timestamps of your activity.
  • Payment Information: If you subscribe to paid services, we collect payment information necessary to process transactions. Payments are processed through third-party payment processors like PayPal and Heleket.com (for cryptocurrency). We do not store your full credit card number or sensitive payment details ourselves; these are handled directly by our payment processors according to their own privacy policies and security standards. We may receive transaction confirmations or partial payment information from them for record-keeping.
  • Communication Information: When you contact us for support or inquiries (e.g., via email), we collect the information you provide, including your name, contact details, and the substance of your communication.

2.2 Non-Personal Information

  • Analytics Data: We utilize analytics tools to collect aggregated, non-identifiable information about Service usage, such as page views, traffic sources, session duration, and error occurrences. This helps us understand user behavior and improve the Services.
  • Device and Connection Information: We may collect technical information about the device and connection you use to access our Services, such as device type, operating system version, and network information, to optimize performance and user experience.

3. How We Use Your Information

We use the collected information for various purposes:

3.1 Provide, Maintain, and Improve Services

  • To create and manage your user account.
  • To operate the chatbot functionality and deliver the core Services you request.
  • To process your payments for subscription services.
  • To understand usage patterns, troubleshoot issues, and enhance the functionality, reliability, and user experience of our Services.
  • To develop new features and services.

3.2 Communication

  • To send essential service-related communications (e.g., account verification, security alerts, updates to terms or policies, transaction confirmations).
  • To respond to your support requests and inquiries.
  • With your consent (opt-in), to send marketing communications like newsletters or promotional offers related to ChatBotChatApp.com. You can opt-out of marketing emails at any time via the unsubscribe link provided.

3.3 Analytics and Research

  • To analyze trends and usage statistics to improve our Services and marketing efforts.
  • For internal research and development purposes.

3.4 Safety and Security

  • To monitor for and prevent fraudulent, abusive, or illegal activities.
  • To enforce our Terms of Service and protect the security and integrity of our Services.

4. Cookie Policy

We use cookies and similar tracking technologies to operate and improve our Services.

  • Essential Cookies: These are necessary for the basic functioning of the Services, such as maintaining your login session and enabling core features. The Services cannot function properly without them.
  • Analytics Cookies: These help us understand how users interact with the Services by collecting anonymous data about page visits, user pathways, and engagement metrics. This allows us to improve Service performance and usability.
  • Functional Cookies: These may be used to remember your preferences (like language settings) and provide enhanced features.
  • Advertising Cookies: We may work with third-party partners to display advertising for ChatBotChatApp.com services on other websites or platforms. These cookies help measure the effectiveness of our advertising campaigns and deliver more relevant ads based on your inferred interests.
  • Social Media Cookies: If we integrate social media features (like sharing buttons), these cookies allow interaction with those platforms.

You can typically manage your cookie preferences through your browser settings. However, disabling essential cookies may impair your ability to use the Services.

5. Data Sharing and Disclosure

We do not sell your personal information for monetary value. We may share your information in the following circumstances:

  • Third-Party Service Providers: We engage trusted third-party companies to perform functions on our behalf, such as website hosting, data analysis, payment processing (PayPal, Heleket.com), customer support tools, and security monitoring. These providers only have access to the information necessary to perform their tasks and are contractually obligated to protect your data and use it solely for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law, regulation, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

6. GDPR Compliance (For EEA Residents)

If you are located in the European Economic Area (EEA), Switzerland, or the UK, you have certain data protection rights under the General Data Protection Regulation (GDPR) or applicable local laws. We are committed to upholding these rights.

  • Rights: You have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing based on legitimate interests.
  • Exercising Rights: To exercise these rights, please contact us using the details in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.
  • Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining information to comply with legal obligations (e.g., tax, accounting), resolve disputes, enforce our agreements, and maintain necessary business records. Generally, account information is kept while your account is active and for a reasonable period afterward for legal or operational needs. Usage and analytics data may be retained for shorter periods necessary for analysis and improvement before being anonymized or deleted. Communication records may be kept for longer periods to address ongoing inquiries or legal requirements.

7. CCPA Privacy Notice (For California Residents)

This section supplements our Privacy Policy and applies solely to California residents ("consumers" or "you").

  • Information We Collect: We collect categories of personal information as described in Section 2 ("Information We Collect").
  • Sources: We obtain this information directly from you (e.g., forms, interactions), indirectly from you (observing activity), automatically (cookies), and potentially from service providers (e.g., analytics, payment processors).
  • Use of Information: We use personal information for "business purposes" and "commercial purposes" as defined under the CCPA, detailed in Section 3 ("How We Use Your Information"). This includes operating the Service, providing support, processing payments, responding to legal requests, internal auditing, and security purposes.
  • Sharing Information: We may disclose personal information to third parties for business purposes as described in Section 5 ("Data Sharing and Disclosure"). We do not "sell" personal information in the traditional sense (exchanging data for money). However, the CCPA's definition of "sale" is broad and may potentially cover certain data sharing for analytics or advertising.
  • Your Rights: As a California resident, you have the right to:
    • Know: Request disclosure of the categories and specific pieces of personal information collected, sources, purposes for collection/selling/sharing, and categories of third parties shared with.
    • Delete: Request deletion of your personal information, subject to certain exceptions (e.g., completing transactions, legal compliance, security).
    • Opt-Out: Request to opt-out of the "sale" or "sharing" of your personal information (as defined by CCPA/CPRA). While we don't sell data for money, you can contact us to express preferences regarding data use that might fall under these broad definitions.
    • Correct: Request correction of inaccurate personal information.
    • Limit Use of Sensitive Information: Request limitations on the use and disclosure of sensitive personal information (if applicable).
    • Non-Discrimination: Not be discriminated against for exercising your CCPA rights.
  • Exercising Rights: To exercise your CCPA rights, please contact us via the details in the "Contact Us" section below. We will need to verify your identity before processing your request.
  • Minors: We do not knowingly collect personal information from children under 16 without appropriate consent. If you believe a child under 16 has provided us with information, please contact us to request its deletion.

8. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption, access controls, and secure infrastructure. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials.

9. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. User Input and Service Output

  • Your Responsibility for Input: You are solely responsible for the text, prompts, or any other information you input into the chatbot ("User Input"). You agree not to provide User Input that is illegal, infringing, defamatory, harmful, or violates our Terms of Service or the rights of any third party.
  • Use of Service Output: The responses generated by the chatbot ("Service Output") are provided for your use in accordance with our Terms of Service. While you may use the Service Output, ChatBotChatApp.com retains ownership of the underlying AI models and technology. You are responsible for ensuring your use of the Service Output complies with all applicable laws and does not infringe on third-party rights.
  • Liability: You agree to indemnify and hold ChatBotChatApp.com harmless from any claims, damages, or losses arising from your User Input or your use of the Service Output in violation of our terms or applicable laws.

11. Account Suspension or Termination

We reserve the right to suspend or terminate your account access under certain circumstances, including but not limited to:

  • Violation of Terms: Breaching our Terms of Service, including providing prohibited User Input, attempting unauthorized access, or misusing the Services (e.g., spamming, excessive use beyond defined limits).
  • Fraudulent Activity: Engaging in suspected fraudulent activities, including payment fraud or account manipulation.
  • Legal Compliance: Actions that violate applicable laws or regulations, or if required by law enforcement or regulatory bodies.
  • Security Risks: Activities that pose a security risk to the Services or other users.

If your account is suspended, we may notify you (e.g., via email or interface message). You may have the right to appeal the suspension by contacting us as outlined below, providing your account details and reasons for the appeal. We will review appeals in a timely manner, though we reserve the right to make the final decision regarding account status.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, service offerings, or legal requirements. We will post the revised policy on our website and update the "Last updated" date. We encourage you to review this policy regularly. Your continued use of the Services after the effective date of the revised policy constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]